What you need to do if you’re encountering issues with your tiko power equipment

• If my M-Box lights go red, what should I do?

  If your M-Box lights are all red and remain red, your device is probably broken. Please call us as soon as possible, and we'll proceed to test and possibly replace your device.

• If my M-Box lights are all off, what should I do?

  If the lights on your M-Box are all off, it means it's not powered anymore. You can try to check whether the plug is still powered (by plugging in a light, for example). If no, please find a new plug for your M-Box. If yes, you can try to unplug and re-plug your M-Box. If the problem remains, please call us, we'll proceed to do more tests and possibly replace your M-Box.

• I received an alarm, what should I do?

  The text of your alarms will inform you of the error we detected and may invite you to contact us. Please do so as soon as possible.

• My heating system did not function normally, and now my house is cold. What should I do?

  Please first check that you have no Eco Mode activated in your Member Space. If it is switched off and your heating is not operating normally, you can choose not to take part to the network for the next 24 hours (opt-out button). If the error comes from tiko, your heating should resume normal functioning. If it's not the case, you will be able to either call us or send us a support request straight from your Member Space.