Support: Joining tiko power

The installation

What will happen during the installation and how to prepare for it

  • What will happen during the installation?

    A certified installer will come to your home with 2 boxes. He will install the K-Box directly on your electric control panel, and plug the M-Box in a room with 3G coverage.

    The installation will take a few hours, and a power cut might occur, so you need to make sure to be prepared for it.

  • How can I prepare my installation?

    You, or somebody you asked to represent you, will need to be present at the address of the installation. The installation will take a few hours (on average, it takes 2 hours), so the person present needs to plan ahead to have time to stay.

    Please make sure the heating systems are accessible (for example, if you use the room as a storage room, make sure to clear it before), this will help a lot. You will also need a free socket in a room with mobile or fixed internet connectivity, and space to install the meter with integrated switch (K-Box) in or next to your electricity panel.

    Since a power cut can occur, you should prepare for it: during this time you won't be able to charge your computer, watch TV, iron or cook.

  • What are the technical requirements for the installation?

    For your installation you need:

    • space to install the meter with integrated switch (K-Box) in or next to your electricity panel
    • a wall socket where you have a minimum of mobile connection for connecting the communication module (M-Box)

    Please be aware, that during the installation the electricity supply of your house will be blocked.

  • How does tiko remotely control my heating system?

    For every connected electrical device there will be a meter with an integrated switch installed (K-Box). This switch communicates via your existing in-home electricity network with the communication module (M-Box). The module is connected over a private mobile network with the tiko platform.

If you need help, we would be glad to assist you

Send us an email at or call us at 0848 301 302 from 08:00 to 18:00 Monday to Friday

If you have any general questions, you can contact us via email at We'll answer as quickly as possible.