Support: tiko storage and my equipment

How it works

  • How does tiko remotely control my battery?

    The communication module (M-Box) will communicate with our systems through a secured connection, and will direct the installed meter with an integrated switch installed (K-Box). The M-Box and the K-Box will communicate to each other through your home's existing power lines.

  • How does the M-Box connect to the tiko network?

    The M-Box communicates with the tiko network thanks to a 2G/3G or a fixed line internet connection. In either case, the M-Box will communicate safely with the tiko network.

  • My M-Box is connected using mobile internet. Is this connection secure?

    Yes. The M-Box uses an encrypted data transmission method which maximizes the protection of your information.

If you need help, we would be glad to assist you

Send us an email at or call us at +41 848 301 302 from 08:00 to 18:00 Monday to Friday

If you have any general questions, you can contact us via email at We'll answer as quickly as possible.