Support: Using tiko storage

Your comfort

  • If tiko uses my fixed line internet connection, can it affect my other internet activities?

    No. Since the volume of encrypted data the M-Box will send and receive is very low, this won't affect your usual internet activities at all.

  • Will my comfort be impacted by my contribution to the tiko network?

    No, your comfort will not be influenced. In case the energy supply encounters an unbalancing event, your battery will absorb small amounts of excess energy in only a few seconds and return it later to the network. Nevertheless, your self-consumption always has the highest priority over network stabilization

If you need help, we would be glad to assist you

Send us an email at or call us at +41 848 301 302 from 08:00 to 18:00 Monday to Friday

If you have any general questions, you can contact us via email at We'll answer as quickly as possible.