Support: Using tiko storage

Needing help

  • If my M-Box lights go red, what should I do?

    If your M-Box lights are all red and remain red, your device is probably broken. Please call us as soon as possible, and we'll proceed to tests and possibly replace your device.

  • If my M-Box lights are all off, what should I do?

    If the lights on your M-Box are all off, it means it's not powered anymore. You can try to check whether the plug is still powered (by plugging in a light, for example). If no, please find a new plug for your M-Box. If yes, you can try to unplug and re-plug your M-Box. If the problem remains, please call us, we'll proceed to more tests and possibly replace your M-Box.

  • I received an alarm, what should I do ?

    The text of your alarms will inform you of the error we detected and may invite you to contact us. Please do so as soon as possible

  • I encounter an issue with my equipment. Who should I contact?

    If you encounter an issue with your equipment, you should always contact the installer who sold you the tiko storage offer. He's a certified electrician and will be able to assess whether the issue comes from the battery, the PV system, your heating system the electrical installation or from the tiko systems. He will then advise you on the appropriate steps.

  • I encounter an issue with my vizualisation tools: the app or the Member Space. Who should I contact?

    If you encounter an issue with your vizualisation tools, or difficulties to access your Member Space or app, please contact tiko.



If you need help, we would be glad to assist you

Send us an email at support@tiko.ch or call us at 0848 301 302 from 08:00 to 18:00 Monday to Friday

If you have any general questions, you can contact us via email at info@tiko.ch. We'll answer as quickly as possible.